The most common iPhone crash is one where the application you are working in suddenly ceases operation, the screen momentarily turns black, then the iPhone home screen appears. In a slightly more serious manifestation, the crash will result in a complete freeze where the iPhone is unresponsive. Your initial reaction could be... simply yank the battery to cut the power and reset the phone, but there is no batter! But let me remind you that before you do anything to your iPhone, finding out what causes the problem is necessary.
I've encountered this problem before... I thought that Apple must have some sort of a contingency in place for lock-ups, and I was right. In this article I will state some tips and tricks on how to troubleshoot your iPhone. YOU will learn how to fix your frozen iPhone or other problems that may arise. Yes YOU! Really amazing that you don't have to be a tech-savvy person to do this. Here are the options in a nutshell.
First option is to recharge your iPhone. Charge your iPhone by using your iPhone AC adapter or with a high-powered USB port. Make sure that the USB port is high-powered, otherwise your iPhone will not charge. Your keyboard USB port is an example of a low powered port.. If you see the red part of the battery image flash three times and then the screen goes black, this means that that the iPhone is not charging.
Restarting your iPhone is also a safe way to troubleshoot your iPhone. The iPhone is essentially a small computer and just like a regular computer, sometimes programs freeze and keep you from using the phone for anything else. In this situation, its easy to quit that program. Simply hold down the Home button at the bottom center of the phone for at least six seconds. This should quit the program and return you to the Home screen. Once thats done... restart the phone. To restart your iPhone, hold down the sleep/wake button at the top right-hand corner of the iPhone for 10 seconds. This will bring up a screen asking you to run the slider across the screen to turn the phone off. When you slide the slider to the right, a progress wheel will appear and in a second or two, the iPhone will be off. To turn it back on again, just hold down the sleep/wake button until the Apple icon appears on the screen and then wait for the phone to start up.
To reset your iPhone is also a good way to fix a frozen iPhone. This solution fixed my iPhone. Resetting an iPhone is nothing more than a hard reset or a forced reboot. You're simply cutting the power and making it reboot. To do this, hold the sleep/wake button and Home buttons simultaneously for a few second. The display will quickly wipe itself and you should see the black background and white Apple logo, signifying a reset well done.
Fourth option is to remove some of the content that is not properly synced. Your contacts, calendars, songs, photos, videos, or podcasts are the examples of the content that could be synced to another device. One of such content may be causing your iPhone not to properly. Connect your iPhone to your computer and go to the iTunes site. Change your sync options for each of the following categories: contacts, podcasts, calendars, etc. Click on iPhone in the Source
list, then select each tab to change what content is synced, and then click apply.
Fifth option is to reset the settings of your iPhone. You can either choose to reset the settings and retain all content or reset the settings and erase all the content including all data and media of your iPhone. If you plan to use the reset setting and erase all content, you may want to back it all up to your PC or Mac. This option will surely turn your iPhone back to the state when you first bought it. So, you should use it with care.
Restoring your iPhone is your last option to fix a frozen iPhone. To do this, use the latest version of iTunes, then connect your iPhone. When it appears in the Source list, click on Restore in the Summary tab. This will also wipe the iPhone and all your information on it.
There are many ways to troubleshoot your iPhone. If you are still have problems the best advice I can give you now is to go to Apple.com The iPhone troubleshooting section of Apple's main iPhone support site contains a walkthrough for situations like this. They have an enormous amount of information out there for you. This may be the best way for troubleshooting your iPhone.
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