Data recovery companies offer a variety of products and services, but they are not equally good for your needs. Do not just accept what a company says about its success rate on data recovery. If the company says they have a 100% success rate, that in itself is cause for concern about them. In the best of circumstances, about 60 to 75% of all hard drive data can be recovered. You need to find out how the company deals with that fact and can provide you all of the backup and security you need.
Find out whether the company offers physical and logistical data recovery and what software is used for those purposed. Another question is whether the company provides online and off site data backup systems. Data backup is very important since 100% recovery is not possible.
The standard of Clean Room is extremely important and many companies are ranked by their standard of Clean Room. The smallest dust particle and one stray fingerprint can destroy your data and make data recovery impossible. Clean Rooms are certified and if you need proof the data recovery company should be able to provide their certification. A good company will have a ranking of class 100 clean room.
If you have lost data due to a mechanical problem then you should use a company that replaces parts. Your drive may be making funny noises, clicking, or not spinning then you will likely need to replace a part if no the whole drive. See what pats of the drive can be replaced or if you need to use a different company.
You also need to be aware of all costs. What will the price be for each type of service or replacement parts? Most data recovery companies will provide you with an initial assessment that should detail what the problem is and how much it is to fix. You should also get prices for additional services if needed and make sure that they get your approval before fixing any problems that were not quoted on the initial assessment.
Remember that your initial assessment will be a broad range quote. Try to narrow the quote down as closely as you can. It is possible for the company to determine the cause of the failure with only a few simple tests and they should pass this information onto you. Also take a close look at free assessments, as there may be clauses that state only specific cases are free.
If you are sure to ask for specifics from each company before signing a contract, you are less likely to face problems in the middle of a data problem. You don't want your data recovery company giving you a bill for costs that were hidden previously. It should be clear in the contract that the company must seek approval for any services or products beyond the original scope of work. That will protect you from having them install extras that you don't need in the middle of a crisis.
If your computer or hard drive is still under warranty they you should make sure that the data recovery company is authorized to maintain that warranty. You can request this information from the manufacturer stating that the company is authorized to open the hard drive without canceling the warranty. It is important to get verifiable proof as a company may claim to be authorized by all manufactures but actually aren't.
No comments:
Post a Comment